Frequently Asked Questions

Buying an EIO Card

Can I order an EIO card for someone else?
Do I have to pay subscription?
Why are EIO cards cheaper than similar products?
I don't have a medical condition, why should I purchase an EIO card?

Setting up an EIO Card

How do I set up my EIO card?
How do I update information on my profile?

Miscellaneous

How secure is the information?
What if I lose my EIO card?
What if I find someone's EIO card?
Is there a risk of identity theft?
I don't have a smartphone?
Do first responders know what it is?
Will the EIO card work in another country?

Answers

Buying an EIO Card

Can I order an EIO card for someone else?

Yes. You can buy a card as a gift, or to manage a profile for someone who is unable to do it themselves.

Do I have to pay subscription?

No. You only pay to purchase the card, then afterwards any changes that you make to your profile is free.

Why are EIO cards cheaper than similar products?

We made an ethical decision to price EIO products at a low cost, while making sure the products were of the highest quality. This decision was made to enable as many people as possible to benefit from them.

I don't have a medical condition, why should I purchase an EIO card?

You don’t have to have medical conditions to own an EIO card. It can be used to store critical next of kin / emergency contact information. Eg. If you or a loved one are involved in fishing/golf/walking/outdoor activities, then the card can provide first responders with a contact.

Setting up an EIO Card

How do I set up my EIO card?

From the home page, click on the the signup link. Enter an email address and password to setup your account. Follow the on screen instructions to activate your card and setup your profile.

How do I update information on my profile?

Go to the login page, enter your details to access your profile where you will see an edit option.

Miscellaneous

How secure is the information?

Our system is extremely secure. Our database is stored in a data centre, managed by a multinational company with clients including Dow Jones, Siemens and Netflix amongst others. The security between the Eio card and smart phone is of the same standard as banks, 2048 bit SSL certificate.

What if I lose my EIO card?

Contact us at support@eiocard.com and we will freeze your account.

What if I find someone's EIO card?

Please contact us at support@eiocard.com

Is there a risk of identity theft?

The card holder only stores what he/she wishes to share to a first responder. This information is potentially life-saving but would not be very useful for a data thief. More secure than a paper based solution. The card is only accessed when an NFC device is within 1cm. The EIO database has bank level encryption and is securely stored in a multinational data centre.

I don't have a smartphone?

Although this is a technology product, the card holder does not have to be tech-savvy or own a smartphone. The first responder will be the person that is required to have a smartphone. Most smartphones have NFC technology (68%) and by the end of 2016 it is likely that all new smartphones will have NFC by default.

Do first responders know what it is?

Card has “IN AN EMERGENCY” along the top edge which makes it stand out in a wallet. All ambulance trusts have been contacted and supplied with cards/information. Product awareness is constantly taking place with key individuals within health sector.

Will the EIO card work in another country?

Yes, the EIO card will work worldwide.